1. Who we are
Briefcase Technology Pty Ltd (Briefcase, we, us or our) builds case management software for courts, tribunals and other dispute resolution bodies. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to our website at www.brief.case and to our sales and marketing activities.
2. Case data is different
Personal information contained in matters managed on the Briefcase platform (case data) is handled under the written agreements we sign with each institution, which impose stricter obligations than this policy. We process case data only on the instructions of the institution that controls it. Case data is never used to train AI models, ours or anyone else's, unless an institution brings its own model with training enabled.
3. What we collect
Through the website and our sales activity we may collect: your name, work email address, organisation, role and anything you choose to tell us when you book a demo, email us or connect with us; and technical information about your visit, such as IP address, browser type, pages viewed and referring pages.
4. How we collect it
We collect personal information directly from you, for example when you book a demo through our scheduling provider, email us or apply to work with us. Technical information is collected automatically through our hosting infrastructure and any analytics tools we use.
5. Why we collect it
We use personal information to respond to enquiries, schedule and run demonstrations, assess expressions of interest in working with us, operate and secure the website, understand how the website is used, and tell you about Briefcase where you would reasonably expect us to. We do not sell personal information.
6. Who we share it with
We share personal information with service providers who help us operate, including our scheduling and customer relationship provider (HubSpot), our cloud infrastructure and productivity providers (Microsoft and Google), and our hosting, content delivery and security provider (Cloudflare). We require providers to handle personal information consistently with this policy. We may also disclose personal information where the law requires or permits it.
7. Overseas disclosure
Some of our service providers store or process information outside Australia, including in the United States. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
8. Security and retention
We protect personal information with technical and organisational measures appropriate to its sensitivity, including encryption in transit and at rest and role-based access controls. We keep personal information only as long as it is needed for the purposes described in this policy or as required by law, and then take reasonable steps to destroy or de-identify it.
9. Access, correction and complaints
You may request access to or correction of the personal information we hold about you by contacting us at [email protected]. If you believe we have breached the Australian Privacy Principles, contact us first and we will respond within a reasonable period. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.
10. Cookies and analytics
The website uses only the cookies and similar technologies needed to operate and to understand aggregate usage. Third-party services embedded in the website, such as our meeting scheduler, may set their own cookies under their own policies. You can control cookies through your browser settings.
11. Changes and contact
We may update this policy from time to time by publishing a revised version on the website. Questions about this policy or our handling of personal information can be sent to [email protected].